Terms of Service

1. Service

Salestracked is a SaaS platform for tracking, aggregating, analysing and attributing sales and marketing performance across connected stores and channels, including Meta, Google, Pinterest, TikTok and email marketing services.

2. Accounts

Salestracked is offered only to businesses. By creating an account you confirm that you act for a business, trade or profession and not as a consumer, that you have legal capacity to enter a binding agreement and that you are authorised to bind the organisation you represent. Consumer protection rules that apply only to consumers, such as the right of withdrawal from distance contracts, therefore do not apply. You are responsible for your credentials, for the people you invite and for all activity under your account.

3. Subscription and price

Salestracked is a recurring subscription at the monthly or annual price of the plan selected at checkout, unless another price or promotion is expressly accepted at checkout. Applicable taxes may be added where required. The subscription renews at the end of each billing period (monthly or annually, as selected) until cancelled.

4. Payment and renewal

By subscribing, you authorise the payment provider to charge the payment method on file for each renewal (monthly or annual, as selected) and applicable taxes or disclosed fees. Failed payments may be retried and may result in suspension.

5. Cancellation

You may cancel your Salestracked subscription at any time. Cancellation prevents future renewals. Unless otherwise stated or required by law, access continues until the end of the billing period already paid.

6. No refunds

All subscription fees are non-refundable once charged. No full, partial or prorated refunds are provided for unused time, early cancellation, non-use, partial use or change of mind, except where required by applicable law.

7. Connected accounts

By connecting a store, advertising account, analytics tool or marketing platform, you represent that you are authorised to do so and authorise Salestracked to access and process data made available through that connection as reasonably necessary to provide, secure and maintain the Service.

8. Customer data

You retain rights in data you lawfully provide. You grant Salestracked the limited rights necessary to host, process, transmit, organise, analyse and display that data to provide the Service. You are responsible for required permissions, notices and lawful bases.

9. Tracking accuracy

Salestracked does not guarantee 100% tracking or attribution accuracy. Metrics may differ from your store, Meta, Google, Pinterest, TikTok, email marketing providers or other services because of attribution models, APIs, reporting windows, consent choices, cookies, ad blockers, device settings, platform changes, delays, missing or duplicated events and other factors.

10. No guarantee of results

Salestracked provides measurement and attribution tools. It does not guarantee revenue, profitability, return on ad spend, advertising performance, campaign results or other commercial outcomes.

11. Third-party services

Connected platforms are independent third parties and control their own APIs, permissions, availability and policies. Salestracked is not responsible for third-party outages, suspensions, policy changes or inaccuracies originating in their systems. References to Meta, Google, Pinterest or TikTok do not imply sponsorship, endorsement or affiliation.

12. Acceptable use

You must not use Salestracked unlawfully; access data without authorisation; violate privacy or intellectual-property rights; introduce malware; circumvent security; interfere with infrastructure; scrape outside authorised functionality; share access without permission; or facilitate fraud.

13. API access

Salestracked may give approved accounts on eligible plans read-only access to their own data through an API. API keys are confidential: you are responsible for keeping them secure and for all use made with them, and must revoke a key you believe is compromised. You may use the API only for your own business and the stores in your account, not to resell, sublicense or publicly redistribute data or access, and must respect the published rate limits. We may change, limit, suspend or withdraw API access or approval at any time, including for misuse, security risk, excessive load or a change of plan.

14. Intellectual property

Salestracked software, interfaces, designs, documentation, branding, methods and proprietary technology are owned by or licensed to the operator of Salestracked. Your subscription grants access and use rights only.

15. Availability

We do not guarantee uninterrupted or error-free operation. Maintenance, security events, infrastructure failures and third-party dependencies may cause interruptions. Features and integrations may be updated, modified or removed.

16. Suspension

We may suspend or terminate access where reasonably necessary because of non-payment, fraud, unlawful activity, security risk, abuse, material breach or platform requirements.

17. Liability

To the maximum extent permitted by law, Salestracked is provided on an “as available” basis. Subject to mandatory law, we are not liable for indirect, incidental, special or consequential losses, loss of profit or opportunity, or losses caused solely by third-party services, attribution differences or reliance on analytics. Where liability may lawfully be limited, aggregate liability will not exceed subscription fees paid during the three months immediately preceding the event giving rise to the claim.

18. Data protection

For account and billing data we are the controller, as described in our Privacy Policy. For the personal data of your stores' visitors and customers you are the controller and we act as your processor under our Data Processing Agreement (salestracked.io/dpa), which forms part of these Terms and meets Article 28 of the GDPR. You must comply with the GDPR, the ePrivacy rules and any other data protection law that applies to you: you must have a lawful basis for the tracking you enable, obtain any cookie or tracking consent required where your customers are, configure your store and consent tools accordingly, and describe Salestracked in your own privacy notice. You must not send us special categories of personal data.

19. Changes

We may update these Terms for legal, security, operational, technical or service-related reasons. Material changes will be communicated where required by law.

20. Complete terms

These Terms, together with the Data Processing Agreement, Privacy Policy, Return / Refund Policy, EULA, checkout terms and any expressly agreed written terms, govern your use of Salestracked. If a provision is found invalid, the rest remains in force. Our failure to enforce a provision is not a waiver.

21. Indemnity

You will defend and indemnify us against claims, fines, damages and reasonable costs, including legal fees, brought by third parties or authorities and arising from data you send us without a lawful basis, tracking you enable without the consent or notice required by law, your breach of these Terms or of the terms of connected platforms, or your unlawful use of Salestracked.

22. Force majeure

We are not liable for delays or failures caused by events beyond our reasonable control, including outages of hosting, network or third-party platforms, changes to their APIs or policies, cyberattacks, natural disasters or acts of authorities.

23. Governing law and jurisdiction

These Terms are governed by Portuguese law. The courts of Lisbon, Portugal, have exclusive jurisdiction over any dispute, without prejudice to mandatory rules that give either party another forum.

24. Contact

Questions should be submitted through the official support or contact channel displayed within Salestracked, its website, checkout page or subscription area.

Email: hello@salestracked.io